Documentation Excellence (DEX™)

Premium, regulator-ready documentation without the complexity.

Many insurers have strong processes, models and governance in place – but the documentation doesn’t always reflect it. Turnover, capacity pressure and regulatory expectations can leave critical documents inconsistent, incomplete or difficult to follow.

DEX™ is delivered through a structured set of tiers designed to match the maturity, urgency and scope of each organisation's documentation needs. It is a premium documentation service for insurers who want clear, regulator-ready frameworks without overloading internal teams.

Luma Strategy works with insurers and MGAs across the US, Bermuda and the UK to uplift the clarity, structure and coherence of key documents. DEX™ provides a focused, confidential way to strengthen the documents that matter most for underwriting, governance, capital and risk.

The challenge DEX™ solves

Why documentation has become a hidden risk.

Underwriting and reinsurance strategies that aren’t clearly articulated or aligned
Governance frameworks that have grown organically rather than being designed
ORSA, ERM and capital documentation that assume prior knowledge
Technical provisions and model documentation that are hard to review or validate
Board and committee papers that don’t tell a coherent story

DEX™ solves this by providing specialist, senior-level support with an actuarial and regulatory lens to elevate documentation quality without burdening internal teams.

What DEX™ covers

Underwriting Discipline & Appetite

Underwriting Strategy – clear, coherent documentation linking growth, risk profile and underwriting capability.
Underwriting Risk Appetite – a written articulation of limits, authorities, referral thresholds and escalation paths.

Reinsurance Strategy & Governance

Reinsurance Strategy Document – written programme rationale covering structure, retention choices, counterparty mix and alignment to risk profile.
Reinsurance Governance & Policy – documentation of roles, approvals, oversight, renewal controls and post-bind responsibilities.

Governance, Policies & Frameworks

Core Governance Frameworks – Board / committee structure, roles, responsibilities, decision-making flows and documentation standards.
Key Policies & Mandates – risk, ORSA / ERM, underwriting, delegated authority, investment and other core policy documents.

ORSA, ERM & Risk Narratives

ORSA Narrative & Structure – a clear, end-to-end written narrative linking strategy, business plan, risks, capital and stress testing.
ERM Frameworks – written articulation of risk taxonomy, assessment methods, risk ownership, mitigation and three-lines-of-defence.

Capital, Reserving & Technical Documentation

Capital / Internal Model Documentation – clear documentation of methodologies, assumptions, governance and validation alignment.
Reserving & Technical Provisions Documentation – end-to-end process documentation covering methods, judgements, uncertainty and governance.

Underwriting & Claims Operations

Underwriting Manuals & Guidelines – criteria, workflows, referral rules, authorities, control points and leakage prevention.
Claims Frameworks – documentation of claims philosophy, end-to-end process, QA, governance and reporting expectations.

How DEX™ works

1. DEX™ Pre-Screen (2 minutes) – A brief intake to understand your documentation maturity and priorities.

2. Diagnostic call – A focused discussion to clarify context, challenges, regulatory expectations and timelines.

3. Tier recommendation – You'll receive one or two tailored DEX™ tiers aligned to your governance maturity.

4. Proposal – A clear, fixed-fee proposal with scope, deliverables and timelines.

5. Delivery – Structured drafting, enhancement and refinement aligned to your governance processes.

Luma Strategy